Welcome to GardenKitSale.com’s FAQ section. We’ve compiled answers to the most common questions about our tools, delivery, payments and more. If you can’t find what you’re looking for, please contact our friendly customer service team at [email protected].
About Our Products
What types of tools do you sell?
We specialise in high-quality tools from top brands like Draper, DeWALT and Stanley. Our range includes:
- Various bolts (U-bolts, V-bolts)
- Socket sets and accessories (1/2″ and 1/4″ drive metric/imperial sockets, extension bars, ratchets)
- Measuring tapes (5m, 8m, 10m)
- Staples in various sizes (6mm, 8mm, 10mm, 12mm, 14mm)
- Adjustable hacksaws (12″)
- Adhesive cleaners/removers
Are your tools suitable for professional use?
Absolutely! We stock professional-grade tools from reputable brands known for their durability and performance. Many of our customers are tradespeople who rely on our products for their daily work.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an account” option. Having an account allows you to track orders, save your details for faster checkout, and view your order history.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has been processed for shipping, changes may not be possible.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my payment details on your site?
Yes, we use industry-standard encryption to protect all your personal and payment information. You can shop with confidence knowing your details are secure.
Delivery Information
Where do you deliver to?
We offer worldwide shipping, excluding some Asian and remote areas. Our Lincoln-based team ships all orders internationally (except where restricted).
What are my delivery options?
We offer two convenient delivery options:
- Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch – ideal for urgent needs.
- Free Shipping (orders over £50): Delivered via EMS in 15-25 business days after dispatch – perfect for non-urgent orders or bulk purchases.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to you.
Why might my delivery take longer than estimated?
While we aim to meet all delivery estimates, international shipments may occasionally be delayed by customs processing in your country. Rest assured we handle all necessary paperwork to ensure smooth transit.
Returns & Refunds
What is your returns policy?
We offer a 15-day returns policy from the date you receive your order. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
We carefully package all items to prevent damage, but if your order arrives damaged, please contact us immediately with photos of the damage. We’ll arrange a replacement or refund as appropriate.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Pro Tips
- Combine multiple items in one order to qualify for free shipping while ensuring all your tools arrive together
- Plan ahead for seasonal projects to take advantage of our free shipping option
- Check your measuring tape or socket sizes carefully before ordering to ensure you get exactly what you need
Still have questions? Our UK-based customer service team is happy to help. Email us at [email protected] for personalized assistance.