Returns & Exchanges

At Draper || DeWALT || Stanley Sales, we stand behind the quality of our professional-grade tools and equipment. We want you to be completely satisfied with your purchase from GardenKitSale.com. If for any reason you’re not happy, our straightforward returns and exchanges policy ensures a hassle-free process.

Returns & Exchanges Eligibility

You may return or exchange most items within 15 days of receiving your order, provided that:

• The item is in its original condition (unused, unassembled, with all original packaging and tags)
• The item isn’t listed in our non-returnable products (see below)
• You have your original order confirmation or receipt

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our team: Email us at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request – Order #[Your Order Number]”.
2. Provide details: Include your order number, the item(s) you wish to return/exchange, and the reason for return.
3. Receive instructions: We’ll email you within 1-2 business days with return authorization and shipping instructions.
4. Package and ship: Securely package the item(s) with all original packaging and accessories. Include a copy of your order confirmation.
5. Send it back: Ship the package to our UK facility at:
   Draper || DeWALT || Stanley Sales
   Returns Department
   15 Newport, Lincoln
   GB LN2C 6XQ

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days of receipt
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable (except in cases of our error)
• You’ll receive an email confirmation when your refund has been issued

Note: Depending on your financial institution, it may take an additional 2-5 business days for the refund to appear on your statement.

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate in your email that you’d like an exchange and specify the replacement item
• We’ll ship your replacement item once we receive your return
• If the exchange item is more expensive, you’ll be invoiced for the difference
• If the exchange item costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a replacement or refund at no additional cost to you
• In some cases, we may ask you to return the damaged item (we’ll cover return shipping)

Return Request Template

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

For professional tradespeople and DIY enthusiasts alike, we’re committed to ensuring you have the right tools for the job. Our returns policy reflects our confidence in the quality of our Draper, DeWALT, and Stanley products.